Hiring a moving company is a major decision that impacts not just your belongings, but your peace of mind. Whether you’re moving locally in San Diego or planning a long-distance relocation, the company you hire must be trustworthy, professional, and transparent. At Flat Bid Moving, we’ve helped hundreds of families and businesses move confidently by offering flat, upfront pricing and white-glove service. Before signing a moving contract, arm yourself with the right questions to avoid surprises.
1. Are You Licensed and Insured?
This is the first—and perhaps most important—question you should ask any moving company. A reputable mover should be licensed with the U.S. Department of Transportation (USDOT) for interstate moves and carry adequate insurance coverage. In California, local moving companies must also be licensed by the California Public Utilities Commission (CPUC).
Why it matters:
Licensing ensures legal operation and accountability. Insurance protects your items in case of loss or damage.
2. What Kind of Estimates Do You Provide?
Some companies provide binding estimates, meaning the price won’t change. Others offer non-binding estimates, where costs can increase based on time, weight, or labor. At Flat Bid Moving, we specialize in flat-rate quotes with no surprise fees—what we quote is what you pay.
Why it matters:
Understanding how you’re billed will help you avoid moving scams or unexpected charges on moving day.
3. Can You Provide References or Reviews?
Any mover worth hiring should have positive Google, Yelp, or Better Business Bureau reviews and be willing to provide references. You should also ask if they’ve worked with known real estate professionals or relocation services—this is especially helpful in high-end or luxury moves.
Why it matters:
Good reviews and partnerships indicate reliability and professional standards.
4. Do You Have Experience with My Type of Move?
Moving a one-bedroom apartment is vastly different from relocating a 6-bedroom estate or handling long-distance logistics. Ask if the company has experience with:
- Luxury moves
- Long-distance or interstate moves
- Specialty items (like pianos, art, wine cellars, etc.)
- High-rise buildings with tight elevators or limited parking
Why it matters:You want movers who understand the complexities of your specific move and have done it successfully before.
5. Who Will Handle My Move—In-House Staff or Contractors?
Some moving companies outsource your move to subcontractors or day laborers. At Flat Bid Moving, we use trained, uniformed in-house movers, so you always know who’s handling your belongings.
Why it matters:
Consistent staff means better quality control, accountability, and protection for your possessions.
6. What Does the Insurance Cover?
Basic moving insurance is often limited to $0.60 per pound per item, which may not be sufficient if you’re transporting valuable or fragile belongings. Ask about full value protection or third-party insurance options.
Why it matters:
Knowing the coverage options gives you peace of mind in case something breaks or goes missing.
7. What is Your Cancellation or Rescheduling Policy?
Emergencies happen. Make sure to ask about policies on date changes, cancellations, or deposit refunds.
Why it matters:
A flexible policy shows the company values customer service, not just profits.
8. What Precautions Do You Take for Luxury or Delicate Items?
If you’re moving antiques, high-end electronics, or designer furniture, the moving company should have protocols for handling fragile or high-value items. This may include:
- Custom crating
- Shrink-wrapping
- Floor and wall protection
- Specialized moving blankets
Why it matters:
Luxury items require luxury care—and the right company will treat them accordingly.
9. How Do You Handle Claims or Complaints?
Ask about their process for damage claims. A transparent company should have a clear and written claims procedure, including timelines and contacts.
Why it matters:
In case something goes wrong, you’ll want a smooth and professional resolution process.
10. Do You Offer Storage Solutions?
If your new home isn’t ready yet or you need to store items temporarily, having access to secure, climate-controlled storage is a major plus.
Why it matters:
Bundling storage and moving services with one trusted provider simplifies logistics and may reduce overall costs.
11. What’s Included in Your Quote?
Ensure the quote includes all aspects of the move:
- Packing/unpacking services
- Moving supplies (boxes, tape, blankets)
- Disassembly and reassembly of furniture
- Stairs or long-carry fees
- Mileage or fuel surcharges
Why it matters:
A flat bid should be truly all-inclusive. Don’t settle for vague pricing.
12. How Do You Ensure Punctuality and Efficiency?
Time matters, especially on moving day. Ask about the company’s track record for being on time, and whether they use GPS tracking, dispatch updates, or on-site supervisors.
Why it matters:
Efficiency minimizes stress, saves time, and ensures your day runs smoothly.
How we can help
At Flat Bid Moving, we take pride in offering high-quality, no-surprise moving experiences across San Diego and beyond. Our flat-rate pricing means no hidden charges—ever. Whether you’re planning a local luxury move or relocating across state lines, we offer white-glove service that real estate professionals and homeowners trust.
We’re fully licensed, insured, and consistently rated 5-stars on Google and Yelp. Our experienced, in-house team handles every move with care, professionalism, and precision. From delicate antiques to multi-level estates, we’ve done it all—and we’re here to make your next move your best move.
Call us today to get a flat, honest quote from a trusted San Diego moving company. Let’s move forward—together.